Forms, Policies & Rates

Forms

Authorised Representative Form

Change of Ownership Form

Change of Account Name Form

Bereavement Assistance Form

Policies

Acceptable Use Policy

Auto Recharge Policy

Complaints Policy

Prepaid Mobile Terms and Conditions

Privacy Policy

Apple Pay Terms and Conditions

Payment Assistance Policy Summary

Payment Assistance Policy

Domestic, Family and Sexual Violence Support Policy

Critical Information Summaries: Current

Large Mobile Broadband Critical Information Summary

5G Prepaid Mobile Critical Information Summary

Small Mobile Broadband Critical Information Summary

4G Prepaid Mobile Critical Information Summary

Ciritical Information Summaries: Expired

Critical Information Summary August 2024

Prepaid Mobile Critical Information Summary

Small Mobile Broadband Critical Information Summary

Offer Terms & Conditions: Current

Double Data Offer Terms & Condition's

30% off 5G Plan Promotion

Free Calls To The Middle East

Referral Program

Offer Terms & Conditions: Expired

Launch Offer Terms & Condition's

$5,000 Cash Giveaway Terms & Conditions

CW Staff Offer Terms & Condition's

Double Data Offer Terms & Condition's

Autumn 5G Plan Offer Terms and Condition's

EZEE Updates

EZEE Mobile Plan Changes – Effective 15 October 2025